Return & Refund Policy

Last updated: August 2026

1. General Policy

Due to the nature of our food products, we do not accept returns on opened or used items. All sales are final once the seal has been broken. We encourage you to review your order carefully before completing your purchase.

2. Damaged, Defective or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, please contact us within 14 days of delivery at contact@kapsoo.com with the following information:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will review your request and, if approved, offer a full replacement or refund at no additional cost to you.

3. Order Cancellation

Orders can be cancelled before they are processed for shipment. Once an order has been dispatched, it can no longer be cancelled. To request a cancellation, contact us immediately at contact@kapsoo.com with your order number.

4. Subscription Cancellation

You may cancel your subscription at any time before your next billing date. Cancellations must be submitted via your account settings or by emailing contact@kapsoo.com. No refunds are issued for subscription charges already processed.

5. Refund Process

Approved refunds are processed within 5–10 business days and credited to your original payment method. Processing times may vary depending on your bank or card issuer.

6. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or partially used products
• Products not in their original condition or packaging
• Items returned more than 14 days after delivery
• Gift cards or digital products

7. Contact

For any questions regarding our return policy, please contact us at contact@kapsoo.com. We aim to respond within 24–48 hours.